Archive for Lean Six Sigma
Airline Check-in Process FAIL
(Guest post by Debra Jennings)
When was the last time you flew somewhere and wondered how the airline you were on stays in business? For me, it was last week (but it’s not a singular occurrence). It’s not the patronizing flight attendants that bother me, nor even being expected to subsist on a pack of peanuts during a 5-hour flight. No, it’s the utter lack of process efficiency that always amazes and alarms me. Read the rest of this entry »
Good Enough for Government Work No Longer Good Enough
The city of Detroit, Michigan has a projected budget deficit of $280 million USD. Granted, the local economy is suffering the consequences of the auto industry catastrophe. Yet, debt in the hundreds of millions doesn’t accumulate overnight. According to one recent article, much of the city’s problem can be attributed to inefficient systems and processes that have been “neglected, not attended to, left to drift.”
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Reducing Process Turnaround Time using Lean Six Sigma
Recently I spoke about how simplifying and removing non-value-added steps from operational processes not only makes a business more stable, it often results in significant savings for the business and improved customer satisfaction (see “KISS: How Simplifying Your Business Can Make It More Stable”). This case study from Honeywell is a perfect example of this principle in action.
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